FAQs for TCAS Application System

PLEASE BE ADVISED THAT AN ONLINE APPLICATION DOES NOT GUARANTEE YOU ACCOMMODATION.

Gort na Coiribe operates an online lottery system for applications.

Applications will open and will remain open for a period of 2 weeks.

After this, rooms will be offered by a computer-generated random lottery (not on a first-come-first-served basis).

Please see home page for more details and dates.

 

How do I apply for Accommodation?

Accommodation applications must be made Online through the Gort na Coiribe website. The Online Application system ‘TCAS’ must be used through Google Chrome Browser.

 

  • You must have a valid email address at time of application.
  • You must have your PPSN / social security number
  • You must have your parent/guarantor’s phone number and e-mail address
  • Student ID no. field applies only to existing NUIG students. Leaving Cert applicants may leave this blank or insert n/a
  • Room Choices – It is very important that you only select room types that you would be happy to accept. For example, if you put Single as your 1st choice and twin as your 2nd choice, if we offer you your 2nd choice of a twin and you do not want it, you cannot go back on the waiting list for a single. Your application will be archived. Please, only choose rooms you will accept
  • Room SharingYou will need to put the names of the people you wish to share with in the Apartment/House share section. The people you wish to share with must also put your details in this section.

Whilst we do our best to complete all sharing requests, sometime this is not possible.

 

How much do I need to pay at time of Application?

No payment is to be made at the time of application, once a room offer has been sent to you, you will have 48 hours to make your deposit payment.

If the system does request a deposit (This may happen whilst updates are being made) Please just shut down the page, the application should still come into us (Will be confirmed at the end of the day via email). If you pay the deposit, it does not guarantee you will acquire accommodation. The amount will be rebated back to your card.

How do I know my application was received?  

At the end of every working day we will send an email to all those that have submitted an application since the previous working day to confirm that we have received your application.

When will I know if my application has been successful?

Gort na Coiribe will contact you by email offering you one of your room type choices, if you do not wish to accept this room, no further action is required, and your application will be archived.

If you do wish to accept the room type you will have 48 hours to pay the deposit of €300.

Payment FAQ’s;

Methods of payment accepted are:

All payments must be made through our online TCAS Payments can be made by credit/Debit card, most major credit cards accepted.  Credit or debit card payments can take up to 48 hours to reach our bank account.

Is my payment Secure?

Your online payments are processed through the Realex Payment Gateway. Realex is one of Europe’s largest Online Payment Gateways processing payments in excess of €24billion annually, with data security at its core. The main security features which should give you the customer piece of mind are

  1. 3D Secure giving Cardholder authentication at the time of the transaction.
  2. Realex accepts & checks the CVV/CVN codes entered. This is the three/four digit code on the back of the card that proves the purchaser has the physical card with them
  3. Forty different real-time checks prior or separately to authorisation

 

How do I make payment?

Log into your student Portal – Under “Financials” – payment online – make payment

When paying your 1st Moiety rent you must pay your electricity prepayment together with your rent.  If you only make payment of your electricity prepayment the system will not allow you to progress and pay your semester rent.

My payment is not going through?

If you receive the following messages;

  1. Your Credit Card transaction could not be be processed. Returned : Transaction blocked by merchant configuration. Please contact the merchant. Please contact your bank with this error information<br/><br/> Note: Please note that if you fail to make payment at this point, we reserve the right to cancel your application.<br/> Please contact the Residence office if you have any questions or you are having difficulties making your online payment.

The error above corresponds to a transaction that has failed because it was not 3dsecure (i.e. verified by visa).  You must follow the steps to log in or create a password.  You will need your bank account details to complete this section.  This is an online security requirement of your bank and not a Gort na Coiribe requirement.

 

  1. Your Credit Card transaction could not be processed. Returned: NOT AUTHORISED Please contact your bank with this error information<br/><br/> Note: Please note that if you fail to make payment at this point, we reserve the right to cancel your application.<br/> Please contact the Residence office if you have any questions or you are having difficulties making your online payment.

A daily limit may apply to debit cards. Please pay the max on your card on day 1 and return to the system the following day to pay the balance.

  1. If you receive the message “awaiting response” there is a possibility that we will still get the payment. Please allow for 24 hours for Gort na Coiribe to check our payment logs or alternatively you can check with your bank to see if payment will be processed. If payment has not been processed after 24 hours then you will need to try and make payment online again. At this stage the original payment will not go through.

 

Student Portal;

What is my Student Portal?

Your student portal is your own personal account for your accommodation

  • It gives full visibility of your Booking period & your personal profile
  • Full visibility of your payments, charges & account balance
  • Check your electricity charges and manage usage
  • Download Lease Agreement
  • It is the main tool for communication between you and the Gort na Coiribe office
  • Log Maintenance issues online and check progress
  • Contact office though contact manager
  • View Notice Board

We strongly advise you check your student portal daily for information updates.

 

How do I log into my Student Portal?

Please click on the link on the home page to access the Gort na Coiribe Student Portal;

Use your 10 digit reference application number (already issued to you in your offer email) as your Application Number and your password is the email address used when applying. We recommend you change your password to something memorable in your student portal once you log in.

How do I change my password?

Once logged into your student portal, click on the “Resident Administrations”, then change password and fill out the requested details. Please ensure you save your new password.

 

How do I amend / make changes to my application?

Change requests need to be submitted by email to info@gortnacoiribe.ie

 

Can I cancel my Application through my student portal?

Cancellations must be made in writing via email. Please refer to our cancellation policy on http://www.gortnacoiribe.com/accommodation/general-terms-of-living-in-gnc/

 

When will I know what room / house I am in?

Once you have received an email confirming your room allocation you can see what room you have been assigned to under the booking info; you will also have access to your lease agreement here. Please note that changes may apply to your booking until the start of the lease date; this is out of our control and your house details may change.

Can I get a Statement of account?

All your financial information is available through your student portal under “Statement”.